Billy in the office was friendly, and explained the work that would be done and the estimated cost. Progress of the work was done in an innovative way by sending an e-mail when work was started on the car with a photo of the car and the person doing the work. Further e-mails gave progression of the work and the completion announcing the car was available for pick up. This was followed by phone call from the office. This is not the first time I have used Aram's and I will continue to use them for any further repairs to my car.