Damage my vehicle in process of fixing it and then charge me to fix that damage. Typical rip off garage
Mr. Genaro, you had your vehicle towed in because it would not start. It would not crank over fast enough to start due to a defective starter motor. You explained that you had to replace the battery previously due to it giving you trouble. We were authorized to replace the defective starter motor and performed that service for you. After repairs were performed we performed a starting and charging system test, which your vehicle passed. It was the following day that your alternator light came on and you phoned in. We told you to bring it in and that we would double check our work at no charge. You brought the vehicle in at approximately 1:30pm. We immediately looked at the vehicle, again at no charge, and discovered that your vehicles alternator had failed. We tried to explain the relationship of the vehicle battery, alternator & starter motor to you. Describing that driving a vehicle with a bad battery can cause damage and premature failure of not only the starter motor but the alternator as well. You were given another estimate, with a discount in light of the situation, of which you approved. We then completed your vehicle before the close of business the same day. We are not sure what else we could have done to make this situation good in your eyes. You now have a starter and alternator that are covered for 2 years or 24,000 miles, nationwide. If you experience a starting or charging system problem in this time frame do not hesitate to have it checked. Again, if we can be of assistance in your future vehicle needs, feel free to contact us. Thank you again for the patronage.
- Aram's Auto Repair